 Supporting You, Our Valued Customer
As an
XCommentPro user, your ongoing enjoyment of our software is very important to us.
We recognize that what might seem straightforward to one user may be quite the
opposite to another, and so we are committed to helping you every step of the
way.
To this
end, we have made available a number of support resources, listed
below that will hopefully be of use to you as you familiarize yourself with the
XCommentPro software:
The Quick
Start Guide is designed to hold your hand through the process of creating and embedding your
XCommentPro commenting & rating scripts into your web pages. This tutorial takes
approximately 15-20 minutes to work through on average, and so will do
wonders for your confidence using the XCommentPro software!
The full
manual goes into a full and detailed explanation of each and every
one of XCommentPro's feature-set (that's why there are so many pages!). This help
documentation is also at your fingertips throughout the software itself (see below for
more).
3)
Contextual help, within the XCommentPro software itself
At any
point, when using the XCommentPro software on your computer, you may access the full
XCommentPro manual locally, by simply pressing the "F1" key on your
keyboard. Helpfully, the manual will open right at the specific
page corresponding to the screen you are looking at, there and
then.
4) Frequently-asked Questions: about
rating scripts and much more (link to XCommentPro FAQ)
The
XCommentPro FAQ is full of the questions we get asked more often that anything else, so it's
a great place to go to quickly see whether your question has already been
answered. This can save valuable time if you are struggling with any aspect of the
XCommentPro software. Click the FAQ link above to jump to the FAQ page at any
time.
The
XSitePro forum is full of people who, just like you, have grabbed their own copy of
XCommentPro - so it's a great place to find answers to questions and to get
some ideas for using XCommentPro productively. The quickest way to find what you're
looking for in the forum is to conduct a search.
6)
XCommentPro Support Ticket System
If none
of the support resources above can help you answer your question, or solve your problem,
then feel free to submit a support ticket to our knowledgeable team here at XCommentPro.
Tickets are answered within 24 hours of being submitted during working days (Monday to
Friday). Tickets submitted after Thursday evening may not be answered until the
following Monday.
Please note
that ticket system support is only available to registered
users.
To
submit a support ticket request, click the
button below:
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